Business Information:
Katarzyna Czechowicz “Vasauka”
Ireland
Email: kasia@vasauka.com

1. Products

• Handmade pencil & soft pencil portraits

• Custom portrait commissions

• Handmade stained glass items

All artworks are handmade; minor variations are not defects.

2. Orders & Payment

• Orders confirmed only after full payment or non-refundable deposit (e.g., 50%)

• We may refuse orders at our discretion

3. Commissions

• Based on client-provided reference images

• Final artwork reflects the artist’s style and interpretation

• Minor revisions may be offered; major changes may incur extra charges

4. Cancellations & Refunds

• Deposits are non-refundable

• Commission orders cannot be cancelled once started

• Custom items are non-refundable except in cases of damage or defect

5. Intellectual Property

• The artist retains copyright

• Client may not reproduce or sell artwork commercially without permission

• Artist may use images for portfolio/website/social media unless otherwise agreed

6. Stained Glass Disclaimer

• Fragile items must be handled carefully

• We are not responsible for damage after delivery due to mishandling

7. Limitation of Liability

Not liable for indirect, incidental, or consequential damages

8. Governing Law

Ireland

Privacy Policy

1. Data Collected

• Name, email, shipping/billing address

• Order & commission details

• Messages or emails from clients

• Payment info handled by third-party processors

2. Purpose of Data Use

• To process orders and commissions

• To communicate with clients

• To comply with legal obligations (tax, accounting)

3. Legal Basis

• Contractual necessity

• Legal obligation

• Legitimate interest

4. Data Sharing

• Payment processors (Stripe, PayPal)

• Shipping providers (An Post, courier services)

• Data is never sold or rented

5. Data Retention

• Financial/order data: up to 6 years

• Other data: only as needed

6. Client Rights

• Access, correct, or delete data

• Object to processing

• Lodge complaint with Ireland’s Data Protection Commission (DPC)

7. Security

• Reasonable protection measures in place; no online system fully secure

8. Cookies

• Website uses cookies for functionality and analytics

• Consent required (see Cookie Policy below)

9. Updates

• Changes to this policy will be posted on this page

You can review the privacy policy here

Refund & Returns Policy

1. Non-Custom Items

• 14-day return period applies

• Items must be returned in original condition

• Return shipping paid by client

2. Custom & Commissioned Items

• Non-refundable and non-returnable once work has begun

• Only refundable if faulty or damaged

3. Deposits

• Non-refundable

• Covers time and materials

4. Faulty Items

• Report within 48 hours with photos

• Repair, replacement, or refund offered if approved

5. Shipping Damage

• Items carefully packaged

Report damages promptly; claims require cooperation with shipping provider

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Shipping Policy

Processing Times:

• Ready-made: [2–5 business days]

• Commissions: depends on size/complexity

Delivery Estimates:

• Ireland: [2–5 days]

• EU: [5–10 days]

• International: [7–21 days]

Shipping Risk:

• Risk passes to client upon delivery

• Client responsible for correct address and customs fees

Lost Items:

• Assistance with courier claims provided but not liable for lost shipments